Front desk

Job Title: Front Desk Receptionist/Agent/Officer

Department: Administration, Guest Services

Reporting To: [e.g., Office Manager, Supervisor]

Summary:

• Provides a welcoming and professional first impression for all visitors and clients.
• Manages front desk operations, including phone calls, mail, and basic administrative tasks.
• Ensures a clean, organized, and presentable reception area.
• Provides excellent customer service and addresses client inquiries. Key Responsibilities:
• Greeting and Assisting Visitors:
• Welcome all guests in a warm and professional manner.
• Direct visitors to the appropriate person or office.
• Handle inquiries and address client needs and concerns.
• Telephone Management:
• Answer, screen, and direct incoming calls professionally.
• Take and relay messages accurately and promptly.
• Mail and Package Management:
• Receive, sort, and distribute daily mail and packages.
• Prepare outgoing mail and coordinate shipping.
• Administrative Support:
• Maintain office supplies and ensure sufficient stock.
• Manage schedules, appointments, and meetings.
• Perform basic filing, photocopying, and other clerical tasks.
• Assist with other administrative tasks as assigned.
• Customer Service:
• Provide helpful and accurate information to visitors and clients.
• Resolve client issues and complaints professionally.
• Ensure a positive and professional experience for all interactions.
• Front Desk Maintenance:
• Keep the reception area clean, organized, and presentable.
• Ensure all necessary materials (pens, forms, brochures) are stocked.

Required Skills and Qualifications:

• Education: High school diploma or equivalent.
• Experience: Previous front desk or customer service experience preferred.
• Skills:
• Excellent communication (written and verbal) skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills.
• Ability to multitask and prioritize tasks.
• Strong customer service skills and phone etiquette.
• Ability to handle stressful situations professionally.
• Other:
• Ability to work independently and as part of a team.
• Attention to detail and accuracy.
• Ability to learn and adapt to new situations.

Physical Demands:

• This role requires a moderate amount of sitting and standing.
• May involve occasional lifting and carrying of light objects (e.g., office supplies).

Job Types: Full-time, Internship

Pay: RM1,800.00 - RM2,500.00 per month

Schedule:

• Afternoon shift
• Day shift
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Attendance bonus
• Overtime pay
• Performance bonus

Work Location: In person