Front Office Supervisor
RM 2,000 - RM 2,500 / month
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Job Summary:
- Plays a key leadership role in overseeing daily front desk operations to ensure a seamless and welcoming guest experience.
- Supports the Front Office Manager by supervising front desk staff, managing guest check-ins and check-outs, and handling guest inquiries and concerns promptly and professionally.
- Ensure that service standards are consistently met, staff are well-trained and motivated and administrative tasks such as room assignments, billing, and reporting are accurately completed.
- Collaboration with other departments, particularly housekeeping and maintenance is essential to deliver a high-quality guest experience.
Key Responsibilities:
- Supervise and support guest service assistant during shifts
- Ensure smooth check-in/check-out procedures
- Resolve guest complaints and requests efficiently
- Train new team members and provide ongoing coaching
- Monitor room availability, rates, and occupancy
- Maintain a clean and organized front office area
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Education:
- STM/STPM (Required)
Experience:
- Front desk: 2 years (Required)