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Front Office Supervisor

RM 2,000 - RM 2,500 / month

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Job Summary:

  • Plays a key leadership role in overseeing daily front desk operations to ensure a seamless and welcoming guest experience.
  • Supports the Front Office Manager by supervising front desk staff, managing guest check-ins and check-outs, and handling guest inquiries and concerns promptly and professionally.
  • Ensure that service standards are consistently met, staff are well-trained and motivated and administrative tasks such as room assignments, billing, and reporting are accurately completed.
  • Collaboration with other departments, particularly housekeeping and maintenance is essential to deliver a high-quality guest experience.

Key Responsibilities:

  • Supervise and support guest service assistant during shifts
  • Ensure smooth check-in/check-out procedures
  • Resolve guest complaints and requests efficiently
  • Train new team members and provide ongoing coaching
  • Monitor room availability, rates, and occupancy
  • Maintain a clean and organized front office area

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Education:

  • STM/STPM (Required)

Experience:

  • Front desk: 2 years (Required)