Business Administration Support (Open to fresh graduates - Oil & Gas Cyberjaya)

JOB PURPOSE:

Provides administrative and secretarial support to senior management.

JOB RESPONSIBILITIES:

• Deal with important and pressing deadlines.
• Address complex questions using multiple sources of information.
• Perform complex tasks (booking, scheduling, content preparation).
• Use structured, standardised, or unclear procedures.
• Communicate with tact, exercising influence and persuasiveness.
• Handle most-confidential information within and outside the company.
• Develop and maintain a sound understanding of business activities and objectives.
• Plan, prioritise, and allocate time effectively.
• Maintain an effective agenda and efficient diary for the manager.
• Develop and maintain a wide network of relevant business contacts.
• Process complex expense claims.

JOB DETAILS:

• Represents a professional customer focused image of company to the public
• Identifies opportunities to improve the customer experience for key customers
• Handles a range of first line customer enquiries within the agreed processes and ways of working
• Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
• Acts to resolve customer enquiries during the first contact with the customer (live resolution)
• Pro-actively keeps key customers informed throughout the contact management process
• Records and follow up all key customer contacts in customer facing systems for the service accredited
• Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
• Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift:
• Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
• Receive urgent order requests and create urgent orders within framework of delivery promise.
• Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to Vendor Managed Inventory (VMI) customers.
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.
• Ensure any Special Instructions noted on the orders have been processed.
• Initiate surcharges for Left on Board and urgent orders to the customers.
• Investigate and resolve customer complaints.
• Ensure documentation and filing is accurate, up to date and accessible.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Monday to Friday

Work Location: In person