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Tour Operation Executive

RM 1,800 - RM 2,500 / month

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Key Responsibilities:

  • Tour Product Development:
  • Research, conceptualize, and develop new and competitive tour packages tailored to different market segments.
  • Evaluate current tour offerings and recommend improvements based on market trends, customer feedback, and operational feasibility.
  • Collaborate with local suppliers, guides, and tourism service providers to enhance the value and uniqueness of tour products.
  • Operations Management:
  • Coordinate and monitor daily tour operations, including booking arrangements, itineraries, transportation, and accommodations.
  • Liaise with suppliers and partners to confirm bookings and ensure all arrangements meet quality standards and client expectations.
  • Handle client inquiries, reservations, and special requests in a professional and timely manner.
  • Client Service & Support:
  • Provide pre-tour briefings and post-tour follow-ups to ensure customer satisfaction.
  • Address any operational issues or client complaints efficiently and diplomatically.
  • Assist in customizing tours to meet specific client needs, including FIT and group travel arrangements.
  • Documentation & Reporting:
  • Prepare and maintain accurate records of tour files, supplier agreements, costings, and reports.
  • Ensure all travel documents, permits, and insurance are obtained as required.
  • Team Collaboration:
  • Work closely with the sales and marketing team to promote new products and improve tour visibility.
  • Contribute to internal discussions and brainstorming sessions for strategic planning and service enhancements.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Additional leave
  • Cell phone reimbursement
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Fixed shift
  • Monday to Friday
  • Weekend jobs

Supplemental Pay:

  • Commission pay
  • Tips

Work Location: In person