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Non-Voice Customer Support (Trust and Safety) - Japanese Speaker

RM 8,500 - RM 10,000 / month

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  • Handle and resolve escalations or appeals from developers related to enforcement actions on their applications.
  • Translate complex technical or policy issues into clear, concise summaries for communication via email, internal tickets, or messaging platforms.
  • Conduct thorough research with strong attention to detail and advanced comprehension skills; comfortable managing multiple tasks and making informed decisions in complex scenarios.
  • Strong communicator with deep understanding of app platform policies and a high level of empathy for developers and end users.
  • BA/BS degree (or 2 years of relevant work experience in lieu of a degree).
  • Experience in written communication or customer-facing roles, with strong analytical, troubleshooting, and problem-solving skills.
  • Strong analytical skills with 1–2 years of relevant work experience.
  • Familiarity with developer platforms.
  • Experience working with productivity tools and interpreting complex policy guidelines.
  • Skilled in crafting external communications involving complex customer or developer-related issues, using internal tools and workflows.
  • Proven ability to manage multiple competing priorities in a fast-paced, dynamic environment.
  • Team player with strong collaboration and communication abilities.
  • Excellent written and verbal communication skills.
  • Can speak in English and Japanese (N1).
  • Training Provided
  • Language Provided
  • 5 working days
  • Near to LRT/MRT station