
Non-Voice Customer Support (Trust and Safety) - Japanese Speaker
RM 8,500 - RM 10,000 / month
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- Handle and resolve escalations or appeals from developers related to enforcement actions on their applications.
- Translate complex technical or policy issues into clear, concise summaries for communication via email, internal tickets, or messaging platforms.
- Conduct thorough research with strong attention to detail and advanced comprehension skills; comfortable managing multiple tasks and making informed decisions in complex scenarios.
- Strong communicator with deep understanding of app platform policies and a high level of empathy for developers and end users.
- Translate complex technical or policy issues into clear, concise summaries for communication via email, internal tickets, or messaging platforms.
- BA/BS degree (or 2 years of relevant work experience in lieu of a degree).
- Experience in written communication or customer-facing roles, with strong analytical, troubleshooting, and problem-solving skills.
- Strong analytical skills with 1–2 years of relevant work experience.
- Familiarity with developer platforms.
- Experience working with productivity tools and interpreting complex policy guidelines.
- Skilled in crafting external communications involving complex customer or developer-related issues, using internal tools and workflows.
- Proven ability to manage multiple competing priorities in a fast-paced, dynamic environment.
- Team player with strong collaboration and communication abilities.
- Excellent written and verbal communication skills.
- Can speak in English and Japanese (N1).
- Experience in written communication or customer-facing roles, with strong analytical, troubleshooting, and problem-solving skills.
- Training Provided
- Language Provided
- 5 working days
- Near to LRT/MRT station