Customer Service Supervisor (Data Center) - Express of Interest

Job Title

Customer Service Supervisor (Data Center) - Express of Interest

Job Description Summary

Responsible for overseeing property soft services, ensuring service quality, managing client relations, supervising cleaning and conference operations, and coordinating cross-departmental needs within a large-scale property project.

Job Description

What you will be doing:

• Fully responsible for customer coordination and management and establishing cleaning service standards for the project.
• Effectively communicate with client contacts to understand customer needs and coordinate property services according to the contract.
• Responsible for daily service quality supervision, inspection, and periodic evaluations.
• Oversee overall promotion and planning of property services.
• Assist the Property Department with relevant customer service work.
• Conduct daily on-site inspections within the managed areas and maintain inspection records.
• Coordinate cross-departmental property service requirements.
• Fully responsible for conference service management.
• Supervise conference room service quality and manage the conference service team.
• Handle meeting service requests from departments and coordinate service delivery per the contract.
• Provide professional training for cleaners and monitor their daily work.
• Develop cleaning solutions for special areas/facilities (e.g., interior/exterior wall washing, pond/lake cleaning, crystal surface treatment, etc.).
• Follow up on non-compliant service items.
• Supervise training implementation by outsourced providers.
• Manage, monitor, and inspect cleaning, landscaping, and pest control in the area of responsibility.
• Ensure periodic removal of chewing gum, stairwell cleaning, and carpet cleaning.
• Fulfill emergency response responsibilities and ensure departmental safety and production.

You are:

• Minimum diploma in Facility Management, Property Management or a related field.
• More than 5 years of relevant experience in property or facility management, preferably with exposure to soft services such as cleaning and landscaping.
• Strong leadership, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and facility management software is an added advantage.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”