Responsible for receiving customer inquiries from various online channels, including Telegram, WhatApp, Email, etc.Promptly engage with live customers, accurately understand their needs, match them with relevant internet products offered by the company, filter out invalid customer leads, and enter relevant information for valid customers.Allocate and guide sales personnel to connect with customers.Provide answers to common customer questions about the company's products. Proficient in both written and spoken Mandarin and English.Ability to quickly learn and familiarize oneself with the company's SaaS internet products, understand and differentiate customer needs.Meticulous, detail-oriented, and responsible work approach.Experience in online customer service, blockchain, internet marketing, or related fields is preferred.