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Customer Service Officer

RM 3,000 - RM 4,000 / month

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  • Based on department goals, customize your own sales goals every month and complete monthly targets according to the goals;
  • Explore the potential needs of high sea users, provide timely and professional services to each user, and form an integrated customer service and sales;
  • Respond to and answer users' online inquiries in a timely manner to establish ongoing customer relationships;
  • Maintain and develop each assigned customer online and offline with a positive and responsible service attitude and professional knowledge reserve;
  • Provide timely feedback on abnormal situations, handle user inquiries in a timely manner, and serve as an effective bridge for communication between the platform and customers;
  • Analyze and summarize the work process and suggestions made by users, and provide timely feedback;
  • Cooperate across departments, actively cooperate with assistance and solve problems;
  • Work proactively, Comply with arrangements of superiors, and complete work tasks with quality and quantity.
  • Any other matters as requested by the department manager
  • Applicants with more than 1 year of sales experience, and those with relevant experience in Internet sales are preferred;
  • Able to speak in English and Mandarin
  • Candidates must possess at least SPM
  • Have strong customer communication and negotiation skills, and skilled customer relationship mining and in-depth capabilities;
  • Have good learning ability, execution ability, pressure resistance, strong sense of responsibility and patience;
  • Have high enthusiasm for sales work and customer service fields;
  • Have fluent English & Chinese communication skills to liaise with stakeholders.
  • 13 months bonus
  • Allowance and commission
  • Medical benefits
  • Annual leave
  • EPF and SOCSO
  • Afternoon tea and snacks
  • Friendly working culture