
IT Support Group
Salary undisclosed
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The IT Group Support, reporting directly to the IT Manager, is responsible for providing technical assistance and support to hospital staff across various departments. This role involves troubleshooting, resolving IT-related issues, and ensuring the smooth operation of computer systems and applications. Responsibilities: 1. User Support: • Provide technical support to hospital staff, assisting with hardware and software-related issues. • Respond promptly to IT help desk requests and incidents. 2. Troubleshooting: • Diagnose and resolve technical problems related to computer hardware, software, and peripherals. • Escalate issues to the IT Manager or relevant IT specialists when necessary. 3. Software Installation and Updates: • Install and configure software applications on user devices. • Ensure that software applications are up-to-date with the latest patches and updates. 4. Hardware Maintenance: • Conduct routine maintenance and repairs on computer hardware. • Coordinate with vendors for hardware replacements and repairs as needed. 5. IT Training and Orientation: • Assist in providing training and orientation to hospital staff on the use of IT systems and applications. • Create user guides and documentation as needed. 6. Network Support: • Support basic network troubleshooting and connectivity issues. • Collaborate with the IT Manager to address network-related concerns. 7. Collaboration with IT Team: • Work closely with other members of the IT team to ensure a cohesive and efficient IT support environment. • Provide input on recurring technical issues and improvement opportunities. 8. IT Security: • Adhere to IT security policies and protocols. • Assist in promoting and maintaining a secure IT environment. 9. Inventory Management: • Maintain accurate records of IT equipment and assets. • Assist in the procurement of IT hardware and software as needed. Education: - Diploma or degree in Information Technology, Computer Science, or a related field. Requirements: 1. Previous experience in providing IT support is advantageous. 2. Strong problem-solving and troubleshooting skills. 3. Familiarity with a variety of software applications and operating systems. 4. Good interpersonal and communication skills. 5. Ability to work independently and collaboratively in a team environment. Working Conditions: 1. Standard office hours with flexibility to address urgent IT issues. 2. Interaction with hospital staff, IT professionals, and vendors.