Front Office Assistant

The Front Office Assistant, reporting directly to the Front Office Executive, is responsible for supporting the day-to-day operations of the hospital's front desk. This role involves assisting with patient registration, appointment scheduling, and providing a welcoming atmosphere for patients and visitors. Responsibilities: 1. Patient Registration and Check-in: • Assist in the patient registration and check-in process. • Ensure accurate and timely data entry for patient records. 2. Appointment Scheduling: • Support the Front Office Executive in managing appointment schedules for various hospital departments. • Assist in coordinating appointments and communicating with clinical staff. 3. Reception Services: • Provide a friendly and helpful reception for patients, visitors, and staff. • Address basic inquiries and direct individuals to the appropriate departments. 4. Financial Clearance: • Assist with financial clearance processes, including insurance verification and basic billing inquiries. • Collaborate with the Front Office Executive and billing team as needed. 5. Communication and Coordination: • Communicate effectively with clinical departments to ensure smooth patient flow. • Collaborate with healthcare providers and support staff on front office activities. 6. Customer Service: • Uphold high standards of customer service to enhance the overall patient experience. • Assist in handling basic patient concerns and feedback. 7. Documentation: • Support the maintenance of accurate and up-to-date records for patient registration and front office activities. • Ensure proper documentation in accordance with hospital policies. 8. Training and Development: • Participate in training sessions to enhance customer service and front office skills. • Stay informed about changes in procedures and policies. 9. Assistance with Administrative Tasks: • Assist the Front Office Executive in various administrative tasks as needed. • Contribute to the overall efficiency of the front office. Education: - Diploma or relevant certification in Healthcare Administration, Business Administration, or a related field. Requirements: 1. Previous experience in a front office or customer service role is advantageous. 2. Good interpersonal and communication skills. 3. Positive and customer-focused attitude. 4. Ability to handle basic administrative tasks efficiently. 5. Proficiency in using office software and electronic health record systems. Working Conditions: 1. Rotating shifts, including weekends and holidays. 2. Interaction with patients, visitors, and staff in a healthcare setting.