Branch Manager

RM 5,000 - RM 9,000 / month

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Leadership and Team Management:

Recruit, hire, train, and supervise all branch staff, including fitness instructors, sales consultants, and front desk personnel.

Foster a positive, collaborative, and results-oriented work environment.

Conduct regular staff meetings, performance evaluations, and provide ongoing coaching and feedback.

Develop staff schedules to ensure optimal coverage and member satisfaction.

Motivate and inspire team members to achieve individual and team goals.

Sales and Membership Growth:

Develop and implement strategies to drive membership sales and achieve or exceed sales targets.

Monitor sales performance, analyze trends, and adjust strategies as needed.

Ensure the team provides excellent customer service and effectively promotes memberships and programs.

Manage the membership sales process, including lead generation, follow-up, and closing.

Implement member retention programs and initiatives to minimize attrition.

Member Experience and Customer Service:

Ensure the delivery of exceptional customer service to all members.

Address member inquiries, feedback, and complaints promptly and professionally.

Create a welcoming and supportive environment for members.

Monitor member satisfaction and implement strategies to improve the member experience.

Promote member engagement through events, programs, and challenges.

Facility Operations and Management:

Oversee the day-to-day operations of the branch, ensuring a clean, safe, and well-maintained facility.

Manage facility maintenance, repairs, and equipment.

Ensure compliance with all company policies, procedures, and safety regulations.

Monitor inventory levels and manage the procurement of supplies and equipment.

Maintain accurate records of facility operations, including maintenance logs, incident reports, and inventory.

Financial Management:

Develop and manage the branch budget, including revenue and expenses.

Monitor financial performance, analyze variances, and implement corrective actions.

Control expenses to maximize profitability.

Prepare and submit regular financial reports to management.

Ensure accurate and timely collection of membership dues and other payments.

Marketing and Promotion

Implement local marketing initiatives to drive new membership sales.

Coordinate with the marketing team on broader campaigns.

Track the effectiveness of marketing efforts.

Bachelor's degree in Business Administration, Management, or a related field.
Minimum of 3-5years of experience in a management role in the fitness industry or a related service industry.
Proven track record of success in leading and managing a team.
Strong sales and customer service skills with a demonstrated ability to drive sales and achieve targets.
Excellent communication, interpersonal, and leadership skills.
Strong organizational and time-management skills with the ability to multitask and prioritize.
Ability to work effectively under pressure and in a fast-paced environment.
Knowledge of fitness principles, trends, and best practice is a plus
Passion for fitness and a commitment to promoting a healthy lifestyle.