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Customer Experience Specialist

  • Full Time, onsite
  • Agensi Pekerjaan Recruit Advance Sdn Bhd
  • Gelang Patah, Malaysia
RM 1,500 - RM 1,999 / month

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Job Scope: Handle inbound calls regarding customer inquiries, complaints, comments, feedback, and issues related to company products. Exceed customer expectations by providing excellent service and accurate information. Work in a team to meet Key Performance Indicators (KPIs) and Service Level Agreements (SLA). Requirements: - At least SPM qualification. - Proficient in English (ability to converse in Mandarin is an advantage). - Minimum 1 year of experience in the service industry is preferred (Fresh graduates are welcome to apply). - Full training provided for those new to the call center industry. - Must be willing to work in Medini Iskandar Puteri Johor . - Must be able to work on rotational shift Benefits: -EPF & SOCSO - Sick leave - Annual leave -Stage promotion opportunities - Allowance shift Working Hour -Each shift consists of 9 working hours, including a 1-hour lunch break. -Willing to work on rotational shifts and off days (5-6 working days per week).