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Assistant, Customer Care

Salary undisclosed

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1. Assist with complaints and feedbacks (products and sales), orders, account opening, sponsorship, and other queries. 2. Deal and interact directly with customers (through calls or emails), able to greet customers well and ascertain reason for calling and emailing to provide and process information in response to inquiries, concerns, feedbacks and request about products and services. 3. Assist in directing the content of calls and emails from customers and callers to the related departments accordingly based on the nature of call / email. 4. Responsible to obtain and evaluate all relevant information to handle product and service inquiries. 5. Respond promptly to customer inquiries and feedbacs. 6. To record details of each account opening, order, inquiry, feedback and complaint accordingly with the details of the action taken. 7. Maintain the records of customer feedbacks, complaints, product inquiries and sales related issues properly. 8. Any other related duties as assigned by the superior.