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Customer Service Associate Specialist (Healthcare)

Salary undisclosed

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  • Provide solutions and direction on routine issues regarding policies, procedures, and systems for Customer Service; analyze inventory issues and formulate recommendations for solutions. Navigate through challenging inquiries and demonstrate discernment on when to escalate and de-escalate problems to appropriate SMEs and stakeholders. Record with accuracy in Case Management System and JDE for Order Management.
  • Train and develop Customer Service Representatives in the department, including side-by-side onboarding training/mentoring, continuous improvement and system enhancement training. Provide dedicated onboarding/training support during the training period.
  • Participate in technology assessments and propose solutions regarding system/process improvements, training related to customer service, and team development. Assist with user testing and implementing upgrades and/or new programs within the department.
  • Provide additional coverage for phones, order entry, and other duties typically handled by Customer Service Professionals to help with overflow. Includes Region Support for BU within SFDC.
  • Provide support to commercial team on consignment stocks planning and management

Job Type: Contract
Contract length: 12 months

Pay: RM5,000.00 - RM7,500.00 per month

Benefits:

  • Opportunities for promotion

Schedule:

  • Fixed shift

Supplemental Pay:

  • Performance bonus

Experience:

  • knowledge of JDE and SFDC: 1 year (Preferred)
  • Customer service: 2 years (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person