C
Billing & Claims Analyst
RM 2,800 - RM 3,000 / month
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Position: Billing & Claims Analyst
Working Location: Puchong
Working Days/Hours: Monday - Friday / 9.00 AM-7.00 PM
Employment Type: 3 Months Contract (renewable)
Reporting Date: Immediately
Salary: RM 2,800 - RM 3,000
Job Descriptions:
Payment & Claims Reconciliation
- Perform invoice and claim reconciliation for 3PL partners in MY and SG.
- Manage shipping fee disputes by verifying weight, origin, destination, SLA adherence, and penalties against agreed contractual rates.
- Monitor claim aging and follow up to ensure 3PLs remit payments within the stipulated timeframe.
- Check emails update from 3PLs, send follow up email for delayed disputes.
- Prepare Quarter Business Review slides.
- Update monthly claims summary, maintain trackers and monthly reports.
- Identify and develop process improvement plans.
PNR Checking
- Conduct weekly PNR checks (Monday to Sunday) for 3PL compliance.
- Coordinate with BPO team to compile transaction records and conduct thorough checks.
- Perform DNR validations against Lazada’s proof of delivery/pickup requirements.
- Submit reports of fake PNR cases to respective 3PLs (Monday to Friday).
- Recommend penalty charges for cases lacking proper evidence or guideline adherence.
- Compile and respond to daily status update requests from the Customer Care team.
- Collaborate with cross-functional teams to identify and mitigate recurring PNR issues.
Job Requirements:
- Diploma or Degree in Business Administration, Finance, or a related field.
- Fresh graduates are encouraged to apply; candidates with 1–2 years of relevant experience will be an advantage.
- Comfortable with data entry tasks and administrative responsibilities.
- Proficient in both spoken and written Bahasa Malaysia and English.
- Strong sense of ownership and accountability in managing end-to-end processes.
- Presentable and confident in interacting with internal and external stakeholders.
- Intermediate proficiency in Microsoft Excel, with the ability to perform basic analysis and validate reports.
Only shortlisted applicants will be notified.
Job Type: Contract
Contract length: 3 months
Pay: RM2,800.00 - RM3,000.00 per month
Schedule:
- Day shift
- Monday to Friday
Work Location: In person