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Billing & Claims Analyst

RM 2,800 - RM 3,000 / month

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Position: Billing & Claims Analyst

Working Location: Puchong

Working Days/Hours: Monday - Friday / 9.00 AM-7.00 PM

Employment Type: 3 Months Contract (renewable)

Reporting Date: Immediately

Salary: RM 2,800 - RM 3,000

Job Descriptions:

Payment & Claims Reconciliation

  • Perform invoice and claim reconciliation for 3PL partners in MY and SG.
  • Manage shipping fee disputes by verifying weight, origin, destination, SLA adherence, and penalties against agreed contractual rates.
  • Monitor claim aging and follow up to ensure 3PLs remit payments within the stipulated timeframe.
  • Check emails update from 3PLs, send follow up email for delayed disputes.
  • Prepare Quarter Business Review slides.
  • Update monthly claims summary, maintain trackers and monthly reports.
  • Identify and develop process improvement plans.

PNR Checking

  • Conduct weekly PNR checks (Monday to Sunday) for 3PL compliance.
  • Coordinate with BPO team to compile transaction records and conduct thorough checks.
  • Perform DNR validations against Lazada’s proof of delivery/pickup requirements.
  • Submit reports of fake PNR cases to respective 3PLs (Monday to Friday).
  • Recommend penalty charges for cases lacking proper evidence or guideline adherence.
  • Compile and respond to daily status update requests from the Customer Care team.
  • Collaborate with cross-functional teams to identify and mitigate recurring PNR issues.

Job Requirements:

  • Diploma or Degree in Business Administration, Finance, or a related field.
  • Fresh graduates are encouraged to apply; candidates with 1–2 years of relevant experience will be an advantage.
  • Comfortable with data entry tasks and administrative responsibilities.
  • Proficient in both spoken and written Bahasa Malaysia and English.
  • Strong sense of ownership and accountability in managing end-to-end processes.
  • Presentable and confident in interacting with internal and external stakeholders.
  • Intermediate proficiency in Microsoft Excel, with the ability to perform basic analysis and validate reports.

Only shortlisted applicants will be notified.

Job Type: Contract
Contract length: 3 months

Pay: RM2,800.00 - RM3,000.00 per month

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person