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Call Centre Team Leader (Telesales)

RM 4,500 - RM 4,500 / month

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Requirements

  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
  • Certified Call Center or equivalent qualification is a plus.
  • Experience in telesales with a supervisory or team lead role.
  • Strong leadership and coaching skills with a proven track record of achieving sales results through team management.
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).
  • Proficient in CRM systems, MS Office and call center equipment/software programs and tools.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with problem-solving ability.

Responsibility

  • Supervise, coach, and motivate a team of Telesales Executives to meet or exceed individual and team sales targets.
  • Monitor team performance through call listening, system reports, and quality assessments.
  • Conduct regular team briefings and one-on-one coaching sessions to improve product knowledge, sales techniques, and service delivery.
  • Ensure daily productivity, call quality, punctuality, and attendance standards are met.
  • Handle escalated calls or complaints in a professional and effective manner.
  • Support the recruitment, onboarding, and training of new team members.
  • Track and report team performance to management and suggest improvement strategies where necessary.
  • Ensure all team activities are compliant with internal guidelines and industry regulations.

Benefits

Remuneration package:

  • Basic: Up RM4,500 (Based on experienced and performance during interview with open negotiable)
  • Commission: Applicable (Uncapped)
  • Medical & hospitalization covered
  • EPF, SOCSO and EIS covered

Working hour:

  • 10:00AM - 7:00PM (Including 1 hour break time)
  • General 5 working days weekly (Based project assigned)
  • Off Day: 2 off days & Public Holiday (Based project assigned)

Working location:

  • Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
  • Nearby Ampang Park LRT & MRT2 (5 minute walking distance)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to RM4,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Application Question(s):

  • What is your Nationality?
  • What is your date of birth?
  • What is your basic salary expectation?
  • If you hired, what is your availability to join us?

Experience:

  • Call Center: 5 years (Preferred)
  • Telesales: 3 years (Preferred)
  • Supervising: 3 years (Preferred)
  • CRM software: 3 years (Preferred)

Language:

  • English (Preferred)
  • Mandarin (Preferred)

Work Location: In person