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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
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Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
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Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Call Centre Operation Manager (Telesales)

Salary undisclosed
Checking job availability...
Original
Simplified

Requirements

  • High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
  • Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus.
  • Proven experience as call center manager or similar position.
  • Experience in telesales or customer service is required.
  • Knowledge of performance evaluation and customer service metrics.
  • Solid understanding of reporting and budgeting procedures.
  • Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.).
  • Proficient in MS Office and call center equipment/software programs.
  • Outstanding communication and interpersonal skills.
  • Excellent organizational and leadership skills with problem-solving ability.
  • Positive and patient.

Responsibility

  • Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
  • Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
  • Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
  • Develop company systems for customer interaction and voice response and control the implementation process.
  • Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.
  • Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
  • Summarize, collect and analyze call center trends and data for regular performance reports.
  • Maintain consistent professional improvement through company provided workshops, tracking call center trends and active participation in team projects.

Benefits

Remuneration package:

  • Basic: Up to RM10,000 (Based on experienced and performance during interview with open negotiable)
  • Commission: Applicable (Based project assigned)
  • Medical & hospitalization covered
  • EPF, SOCSO and EIS covered

Working hour:

  • 10:00am - 7:00pm
  • General 5 working days weekly (Based project assigned)
  • Off Day: 2 off days & Public Holiday (Based project assigned)

Working location:

  • Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
  • Nearby Ampang Park LRT & MRT2 (5 Minute walking distance)

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM9,000.00 - RM10,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Day shift
  • Early shift
  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Application Question(s):

  • What is your nationality?
  • What is your date of birth?
  • What is your basic salary expectation?
  • If you hired, what is your availability to join us?

Experience:

  • Call Center: 10 years (Preferred)
  • Telesales: 5 years (Preferred)
  • Cost management: 5 years (Preferred)
  • Data analysis skills: 5 years (Preferred)
  • Microsoft Office: 5 years (Preferred)
  • Talent management: 5 years (Preferred)

Work Location: In person