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Customer Service || Up To 4.5K || Banking Industry || Fresh Grads

RM 4,500 - RM 4,500 / month

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Job Details

  • Handle inbound customer calls quickly and effectively, and take help from phone banking and sales where necessary
  • Sign up customers for I-Banking
  • Route calls through IVR where applicable
  • Maintain contact records to reflect current information
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
  • Ensure all sales pitches are made without any mis-selling.

Requirements:

  • Graduate with minimum of 2 years’ experience.
  • Fresher or with 1-2 years of experience
  • Excellent communication skills in written and verbal English

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM4,500.00 per month

Benefits:

  • Flexible schedule
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay
  • Overtime pay
  • Performance bonus

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)
  • English (Preferred)

Work Location: In person