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INTERNSHIP FOR CUSTOMER SERVICE - MANDARIN SPEAKER

Salary undisclosed

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  • Respond to customer inquiries within the agreed response time
  • Resolve customer inquiries through our support channels
  • Provide relevant service recovery, support, and recommendations to customers
  • Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
  • Accurately record and escalate customers' feedback and bugs to relevant departments
  • Perform room reservations (complimentary) at various hotel properties
  • Perform booking cancellation
  • Perform booking amendment (check-in, check out date/room type /hotel)
  • Conduct campaign registration ( event / draw/ tournament)

Job Requirements

  • Required language(s): Mandarin & English (can write in Mandarin is advantageous)
  • Computer literate
  • Positive working attitude and ability to work in a fast-paced and dynamic environment
  • Independent, proactive and self-driven
  • 5 working days (Monday - Friday)
  • 3 months internship duration

Job Types: Internship, Contract
Contract length: 3 months

Pay: RM800.00 - RM1,000.00 per month

Ability to commute/relocate:

  • Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)
  • English (Preferred)