
INTERNSHIP FOR CUSTOMER SERVICE - MANDARIN SPEAKER
- Internship, onsite
- Envo Bpo Services Sdn.Bhd.
- Petaling Jaya, Malaysia
Salary undisclosed
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- Respond to customer inquiries within the agreed response time
- Resolve customer inquiries through our support channels
- Provide relevant service recovery, support, and recommendations to customers
- Support customers on issues (not limited to): product information, purchase, delivery status, order, payment, promotions, feedback, and complaint resolution
- Accurately record and escalate customers' feedback and bugs to relevant departments
- Perform room reservations (complimentary) at various hotel properties
- Perform booking cancellation
- Perform booking amendment (check-in, check out date/room type /hotel)
- Conduct campaign registration ( event / draw/ tournament)
Job Requirements
- Required language(s): Mandarin & English (can write in Mandarin is advantageous)
- Computer literate
- Positive working attitude and ability to work in a fast-paced and dynamic environment
- Independent, proactive and self-driven
- 5 working days (Monday - Friday)
- 3 months internship duration
Job Types: Internship, Contract
Contract length: 3 months
Pay: RM800.00 - RM1,000.00 per month
Ability to commute/relocate:
- Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)