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Customer Service cum Road Tax Renewal Executive

Salary undisclosed

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Key Responsibilities:

  • Attend to customer inquiries via phone, email, WhatsApp, and in-person.
  • Provide detailed information on road tax renewal procedures, vehicle insurance options, and documentation requirements.
  • Process road tax renewals through relevant government portals or systems.
  • Coordinate with JPJ, insurance providers, and other agencies when needed.
  • Ensure all customer records and documents are accurately updated and filed.
  • Follow up with customers to confirm successful renewals or gather missing information.
  • Handle complaints or issues professionally and escalate when necessary.
  • Maintain knowledge of the latest regulations and policies regarding road tax and insurance.
  • Support general office administrative tasks and other duties assigned by the supervisor.

Requirements:

  • SPM/Diploma or equivalent; higher education is a plus.
  • Prior experience in customer service or the automotive/insurance industry is an advantage.
  • Basic understanding of road tax and vehicle insurance processes.
  • Good communication skills in English, Bahasa Malaysia, and Mandarin is a plus point.
  • Customer-oriented with a friendly and helpful attitude.
  • Able to work independently and manage time efficiently.
  • Proficient in Microsoft Office and online systems.

Benefits:

  • EPF/SOCSO/EIS
  • On-the-job training provided
  • Friendly working environment
  • Career growth opportunities
  • Attendance allowance upon confirmation

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM2,300.00 per month

Benefits:

  • Free parking
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Attendance bonus
  • Performance bonus

Work Location: In person

Expected Start Date: 05/02/2025