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Manager, Sales (Hospitals and Specialist Centers)

RM 7,000 - RM 9,500 / month

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Objectives:

1. Market Expansion & Revenue Growth – Drive strategic sales initiatives to expand market penetration and increase revenue for laboratory testing services.

2. Customer Education & Product Awareness – Educate customers on the value of laboratory testing through targeted engagement and knowledge-sharing initiatives.

3. High-Performance Sales Team Development – Recruit, train, and lead a results-driven sales team with expertise in laboratory testing solutions.

4. Sales Process Optimization – Implement structured sales processes and CRM tools to enhance efficiency, lead management, and conversion rates.

5. Customer Relationship Management – Build and maintain strong client relationships to drive retention, loyalty, and long-term value.

6. Sales Performance & Revenue Accountability – Ensure consistent achievement of sales targets through proactive management and strategic selling.

7. Cross-Functional Collaboration – Align sales efforts with marketing, product, and operations teams to optimize strategies and execution.

8. Sales Ethics & Compliance – Uphold ethical sales practices and ensure compliance with industry regulations and company policies.

Key Responsibilities:

1. Strategic Sales Planning & Execution

  • Develop and execute a sales strategy to expand the customer base and increase market penetration for laboratory testing services.
  • Achieve sales target, identify new market opportunities and implement targeted sales initiatives to drive revenue growth.
  • Optimize sales processes to enhance efficiency, optimize costs, and maximize profitability.

2. Client Acquisition & Relationship Management

  • Proactively engage with potential clients to establish and nurture long-term relationships.
  • Understand customer needs and provide tailored laboratory testing solutions to enhance satisfaction and retention.
  • Implement strategies to increase repeat business, referrals, and overall client engagement.

3. Sales Team Leadership & Performance Management

  • Recruit, train, and mentor a high-performing sales team, ensuring alignment with company objectives.
  • Identify knowledge gaps and provide targeted training to enhance sales skills and industry expertise.
  • Set clear sales targets, monitor daily performance, and ensure quotas are consistently met.

4. Sales Operations & Performance Tracking

  • Oversee the entire sales cycle, from lead generation to deal closure, ensuring efficiency and effectiveness.
  • Track and analyze key sales metrics to make data-driven decisions and improve team performance.
  • Implement cost-saving measures without compromising sales effectiveness.

5. Budget & Expense Optimization

  • Develop and manage the sales budget to ensure optimal resource allocation.
  • Control sales-related expenses while maintaining productivity and revenue targets.
  • Monitor and streamline month-end and year-end closing processes for better financial planning.

6. Reporting & Continuous Improvement

  • Prepare comprehensive sales reports and performance analyses to identify trends and areas for improvement.
  • Provide strategic recommendations based on sales data to support executive decision-making.
  • Continuously refine sales strategies to align with business objectives and market trends.

7. Ad Hoc Tasks

  • Prepare urgent sales reports or forecasts as required.
  • Assist in high-priority client negotiations and escalations.
  • Conduct market research and competitor analysis to enhance sales strategies.
  • Organize and execute last-minute sales promotions or campaigns.
  • Develop new sales strategies based on management directives.
  • Align business unit targets with corporate goals.
  • Prepare high-level presentations for executive meetings.
  • Coordinate cross-departmental projects, including collaboration with marketing and product teams.
  • Evaluate sales performance metrics and propose continuous improvements.
  • Execute other tasks as assigned by management on a day-to-day basis.

Requirements and Skill Set

Education & Experience:

· Bachelor’s Degree in Business Administration, Marketing, Biomedical Science, Healthcare Management, or related field. Master’s Degree is an advantage.

· Minimum 5-8 years of sales experience in the healthcare or medical diagnostics industry, with at least 2 years in a managerial or leadership capacity.

· Proven track record of meeting or exceeding sales targets in in hospitals and specialist centers.

Technical & Industry Knowledge:

· Strong understanding of laboratory testing services and clinical diagnostics.

· Familiarity with hospital procurement processes and healthcare regulations.

Sales & Strategic Skills:

· Demonstrated ability to develop and execute successful sales strategies.

· Aggressive to meet the KPI.

· Skilled in territory management, pipeline development, and key account management.

· Analytical mindset with the ability to interpret sales data and generate actionable insights.

Leadership & Interpersonal Skills:

· Excellent leadership, coaching, and team development abilities.

· Strong communication, presentation, and negotiation skills.

· High emotional intelligence and interpersonal skills to build lasting client relationships.

· Self-motivated with strong initiative and ability to work under pressure.

Other Requirements:

· Willingness to travel regularly for client meetings, industry events, and sales presentations.

· Strong ethical standards and a commitment to compliance and integrity.

· Fluent in English; proficiency in Bahasa Malaysia and/or Mandarin is an added advantage.

Job Type: Full-time

Pay: RM7,000.00 - RM9,500.00 per month

Schedule:

  • Monday to Friday

Experience:

  • Leadership: 5 years (Required)
  • Sales: 7 years (Required)

Work Location: In person