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Customer Service Executive

RM 2,500 - RM 5,000 / month

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We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Specialist. The ideal candidate will serve as the link between our marketing initiatives and customer engagement efforts, ensuring seamless communication and exceptional customer experiences.

Key Responsibilities:

  • Handle inquiries from customers related to marketing campaigns, promotions, and events through various channels (email, phone, social media, etc.).
  • Gather customer insights and feedback on campaigns, advertisements, and promotions, and relay them to the marketing team for improvement.
  • Assist in the implementation and execution of marketing initiatives, ensuring customer-facing materials are accurate and timely.
  • Maintain and update customer information in the CRM system, ensuring data accuracy and segmentation for marketing efforts.
  • Address and resolve customer complaints related to promotional activities in a professional and timely manner.
  • Collaborate with the marketing team to create FAQs, email templates, and other customer-facing materials for campaigns.

Job Requirements

  • Diploma / Degree in Marketing, Communications, or a related field.
  • Proven experience in customer service, preferably in a marketing-related role.
  • Good communication skills in English; Mandarin is a plus.
  • Fresh graduates are welcome to apply.
  • Adaptable and enjoy working in past paced environment.
  • Familiarity with CRM tools and marketing automation platforms is a plus.
  • Excellent problem-solving and multitasking abilities.
  • Proficient in MS Office and social media management tools.

Job Type: Full-time

Pay: RM2,500.00 - RM5,000.00 per month

Benefits:

  • Health insurance

Supplemental Pay:

  • Performance bonus

Work Location: In person