Customer Service Executive
Salary undisclosed
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Roles and Responsibilities
- Collaborate with all parties involved in the project timelines and deliverables, including end customers and suppliers
- Provide technical support to customers through email and phone, encompassing activities such as technical meetings, product introductions, proposal assistance and product presentations among others.
- Maintain a deep understanding of the company’s products or services to effectively assist customers and provide accurate information.
- Responsible for the timely submission all documents related to the projects.
- Develop project implementation plan and ensure implementation plan is followed through and on track, adhering to appropriate standards and quality expectation.
- Escalate complex or unresolved issues to appropriate teams within the organization while maintaining communication with the customer regarding the status of their inquiries.
- Summarize and prepare the technical cases.
- Undertake any other ad-hoc tasks assigned from time to time by Management and Superior
Job Requirement
- Candidate must possess at least a Diploma in any field.
- 1-3 years of industry experience or a related customer service experience required.
- Proficiency in English both written and verbal.
- Able to work independently and as part of a team.
- Excellent problem-solving, communication skills in project management, including job scheduling and project delivery arrangement.
- Detailed in handling softcopy documents, preparation of reports, emails, with minimal to zero errors and high accuracy in presenting information verbally and written
Job Type: Full-time
Schedule:
- Day shift
Supplemental Pay:
- 13th month salary
- Performance bonus