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Customer Service Executive

  • Full Time, onsite
  • ULTIMATE MANUFACTURING SOLUTIONS (M) SDN. BHD.
  • Simpang Ampat, Malaysia
Salary undisclosed

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Roles and Responsibilities

  • Collaborate with all parties involved in the project timelines and deliverables, including end customers and suppliers
  • Provide technical support to customers through email and phone, encompassing activities such as technical meetings, product introductions, proposal assistance and product presentations among others.
  • Maintain a deep understanding of the company’s products or services to effectively assist customers and provide accurate information.
  • Responsible for the timely submission all documents related to the projects.
  • Develop project implementation plan and ensure implementation plan is followed through and on track, adhering to appropriate standards and quality expectation.
  • Escalate complex or unresolved issues to appropriate teams within the organization while maintaining communication with the customer regarding the status of their inquiries.
  • Summarize and prepare the technical cases.
  • Undertake any other ad-hoc tasks assigned from time to time by Management and Superior

Job Requirement

  • Candidate must possess at least a Diploma in any field.
  • 1-3 years of industry experience or a related customer service experience required.
  • Proficiency in English both written and verbal.
  • Able to work independently and as part of a team.
  • Excellent problem-solving, communication skills in project management, including job scheduling and project delivery arrangement.
  • Detailed in handling softcopy documents, preparation of reports, emails, with minimal to zero errors and high accuracy in presenting information verbally and written

Job Type: Full-time

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary
  • Performance bonus