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Customer Care Agent (Mandarin Speaker)

RM 2,800 - RM 3,800 / month

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Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .

Responsibilities

  • Manage operational tasks within the Claims department:
  • Handle incoming calls
  • Manage communication channels, including Emails and Chat
  • Address customer inquiries
  • Register claims
  • Resolve complaints
  • Ensure smooth customer service operations
  • Respond to customer questions by providing product information, submitting repair requests, and checking status, among other tasks.
  • Effectively manage daily call inquiries, including first-level escalations, with professionalism.
  • Respond to customer emails and written requests in accordance with company procedures within the designated turnaround time.
  • Maintain call quality and provide customer service support in compliance with SLA.
  • Demonstrate proficiency in managing customer inquiries via email communication.