
Internship Software Support
- Internship, onsite
- Idynamics Software Sdn Bhd
- Seremban, Malaysia
Salary undisclosed
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- Handle software-related requests for assistance (problems)
- Takes and manages requests that come in by phone, email or through the support ticketing
- Troubleshoot software and identify root causes of software problems
- Analyze software related issues and propose solutions
- Fix software problems and test (verify) solutions prior to implementing them
- Obtain and log customer feedback for the purpose of process improvement
- Document software support activities thoroughly, accurately, and in a timely manner