Service Delivery Operations Lead (Korean)
Salary undisclosed
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Overall, Purpose
- Procurement management-Procurement Support
Job Description
- Be well versed with the purchase requisition fulfillment, purchase order acknowledgement process to be able to perform the activities on Ariba/Coupa/Vroozi/PeopleSoft etc.
- Ensure all SLA & KPI metrices are adhered to as per the agreed timelines with the client
- Complete the Management Information System (MIS) / Reporting Requirements for client meetings
- Well versed to execute the following activities daily:
- Filtering (Approve/Reject) purchase requisition received as per agreed contractual terms
- Purchase Order Acknowledgement
- Resolve procurement and invoicing related queries
- Connect with requestors to ask for PR related information
JOB REQUIREMENTS
- Written and spoken ability to communicate in English for BPO interaction (not contact center)
- Written and spoken ability for Korean and English.
- Should be proficient to handle any client escalations, stakeholder management to resolve queries
- Establish, maintain, and manage relationship with client (both functional stakeholders and procurement)
- Develop and maintain skills needed to execute current responsibilities
- Ensure quality targets are achieved
- Graduation / Post-Graduation with 3-5 years’ experience in procurement operations, PR to PO processing, Spot Buy, SLA & KPI Management in Procurement Outsourcing/Managed Services/Procurement Organizations
- Good communication and presentation skills.
- Strong understanding of latest Microsoft Office applications i.e., Word, PowerPoint, Excel.
- Flexibility to work with different countries (time-zones), groups, and business environment
Educational Qualifications
- College Graduate
Skills and Work Experience
- Proficiency in MS Office tools and / or Project would be an advantage.
- Good quantitative and analytical skills
- Working knowledge of Ariba / SAP systems would be an advantage.
- Working experience of Power BI, Power Automate will be preferred