Epicareer Might not Working Properly
Learn More

Service Desk Agent

Salary undisclosed

Checking job availability...

Original
Simplified

#LI-GM

THE WORK: Join our dynamic team! Build Knowledge and support the team. Participate in Problem Solving discussions. Let's embark on an exciting journey together.

  • Drive incident and outage management, investigation and restoration
  • Monitor systems and trends to improve performance and prevent incidents
  • Track and facilitate acceptance of changes to production environments
  • Operate information technology production services according to management protocols and Service Level Agreements (SLAs)

HERE'S WHAT YOU WILL NEED:

  • Advanced proficiency in IT Service Desk
  • Advanced proficiency in Customer Technical Support
  • It is advantageous to have prior experience in relevant related skills
  • Bachelor's Degree in relevant field of studies

BONUS POINTS IF YOU HAVE:

  • Advanced Customer Satisfaction proficiency
  • Intermediate Quality Assurance (QA) proficiency