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#LI-GM
THE WORK: Join our dynamic team! Build Knowledge and support the team. Participate in Problem Solving discussions. Let's embark on an exciting journey together.
- Drive incident and outage management, investigation and restoration
- Monitor systems and trends to improve performance and prevent incidents
- Track and facilitate acceptance of changes to production environments
- Operate information technology production services according to management protocols and Service Level Agreements (SLAs)
HERE'S WHAT YOU WILL NEED:
BONUS POINTS IF YOU HAVE:
- Advanced proficiency in IT Service Desk
- Advanced proficiency in Customer Technical Support
- It is advantageous to have prior experience in relevant related skills
- Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
- Advanced Customer Satisfaction proficiency
- Intermediate Quality Assurance (QA) proficiency