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Local Bank Customer Service

RM 2,400 - RM 3,500 / month

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Role Function:

* Attend to inbound calls in a contact centre environment.

* Able to provide a high service level by interacting with international customers with an aim to achieve maximum customer satisfaction.

* Able to resolve customer queries and issues with an aim to provide a first call resolution.

* A good listener with an ability to establish a good report with the customers as well as attending to their needs to offer relevant

product, services, and solutions from the brand.

* Have a strong sense of ownership, responsibility, and integrity.

Requirement:

* Fresh Graduate are welcome (Diploma/Degree).

* Good in English. Good in communication and able to fulfil a customer needs. Fast learner and able to handle multi-

tasking.

  • Must be able to work on rotational shift.

Benefits:

  • Annual Leave
  • Medical Leave
  • Hospitalization Leave (as Employment Act).
  • EPF, Socso and SIP.
  • Medical Insurance.
  • Training provided.
  • Shift Allowance
  • Travel Allowance
  • Performance Bonus

Shifts:

  • 6:30am to 3:30pm
  • 8:00am to 5:00pm
  • 9:00am to 6:00pm
  • 10:00am to 7:00pm
  • 11:00am to 8:00pm
  • 12:00pm to 9:00pm
  • 2:00pm to 11:00pm

Job Type: Contract
Contract length: 24 months

Pay: RM2,400.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Can you work on rotational shift?

Language:

  • English (Preferred)

Work Location: In person