Operations Administrator

About The Role

SWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT's customer base. The Financial Services Industry Consultant operates in a medium to complex business and technical environment in a selected market supported by SWIFT In linewith the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues, the Financial Services Industry Consultant is responsible to deliver consulting services.

What to expect?

• Support the Global Services Management team to:
• Manage Global Services Reporting requirements, providing accurate data insights on revenue and cost budgets as well as other key performance indicators.
• Drive and support day-to-day operational activities related to Services financials, such as:
• Regular and exceptional billing operations,
• Ad-hoc project billing reconciliation for Project Managers.
• Vigilant data monitoring with a focus on financials to prevent revenue leakage and ensure accurate billing, forecasting, and accruals.
• Accrual/deferral reporting for Global Services
• Maintain and certify annual reports for the Global Services organization.
• Update and manage Jira dashboards.
• Design new and/or evolve the existing processes:
• Design and implement frameworks and workflows to track new initiatives for management reporting and dashboards.
• Adopt and promote Continuous Improvement (CI) practices to enhance daily operations, processes, and reporting efficiency. This includes identifying gaps, addressing common issues, and refining tools for an improved user experience.
• Regularly maintain and update data in the services ERP system, providing expert support and guidance for tool maintenance activities.
• Create and maintain comprehensive documentation on Confluence, enabling global access to tools and processes and empowering regional stakeholders to act independently.
• Demonstrate a commitment to quality and accuracy with an operational excellence mindset.
• Support and mentor team members, providing assistance where needed.
  
  
  

What will make you successful?

• Bachelor’s degree in accounting or equivalent relevant experience
• Minimum 3 years of experience in business/financial operations
• Solid knowledge of the financial or professional services sector
• Analytical and problem solving skills
• Ability to work independently and as part of a team, keen to learn and open to feedback
• Excellent interpersonal and communication skills (including listening skills) to deal with a wide range of internal & external stakeholders across the globe
• Proactive, self-motivated, delivery and results focused and having a keen interest for continuous improvement
• Thrives under pressure, excels in multitasking, and meets tight deadlines with determination
• Strong proficiency in Excel, including knowledge of Power Pivot and macros.
• Working knowledge and experience in MS applications, Salesforce, Confluence, Jira. Knowledge in Easy BI, Tableau and Upland are a plus
• Strong command of written and spoken English
  
  
  

You may want to reach out to the recruiter for more information via LinkedIn; Gurvin, Senior Talent Acquisition.

What We Offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.