Senior Operations Executive

Job Summary

As a senior operations executive (Digital Marketing), your role will focus on supporting the planning and execution of marketing strategies to drive online sales and enhance the brand’s digital presence. This role involves in assisting digital marketing campaigns, optimizing e-commerce platforms, analyzing performance metrics, and coordinating with various teams to ensure consistent brand messaging.

Job Responsibilities and Duties

E-commerce Management:

• Assist in managing the company’s e-commerce platform, ensuring an optimal user experience.
• Oversee product listings, descriptions, pricing, and inventory levels.
• Collaborate with IT and development team to troubleshoot and resolve and website issues.

Digital Marketing:

• Develop and execute digital marketing campaigns across various channels including social media, email, and search engines.
• Create and manage content calendars for social media and email marketing.
• Monitor and analyse campaign performance.

Analytics and Reporting:

• Track and analyse key performance metrics such as website traffic, conversion rates and ROI.
• Prepare regular reports for senior management.

Collaboration:

• Work closely with customer service teams, sales and partnership teams to ensure cohesive marketing strategies.
• Coordinate with external vendors and agencies as needed.

Customer Engagement:

• Respond to customer inquiries and feedback on POMACY.

Job Requirements

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Minimum 3 years of experience in e-commerce operation and digital marketing.
• Proficiency in e-commerce platform and digital marketing tools.
• Excellent analytical, organizational, and communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Creative thinking and problem-solving abilities.
• Experience with email marketing platforms (e.g., MailChimp, Zoho, Constant Contacts).
• Knowledge of graphic design tolls (e.g., Adobe Create Suite).
• Familiarity with HTML/CSS.