Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Engagement Services Senior Expert (Japanese Speaker)

  • Full Time, onsite
  • Novartis Corporation (M) Sdn Bhd
  • Selangor Payroll (Accounting) Full time, Malaysia
Salary undisclosed

Apply on

JobStreet
Original
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Major responsibilities:

  • Provide rapid, high quality and accurate response/support to all PO related queries.
  • Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
  • Guide and act as a consulting partner for PO processes and systems related queries.
  • Design, review and approve work instructions based on QA findings and process modifications.
  • Own articles and Knowledge Repository for countries in scope.
  • Gather, monitor and analyze CSAT feedback and surveys to drive continuous improvement for customer satisfaction.
  • Weekly review and analysis of performance dashboard, implement improvements based on key findings
  • Lead and ensure completion of monthly project activities.
  • Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
  • Drive transformation and technology initiatives.
  • Partner with PO at location or country level as applicable.
  • Meet shift requirements defined by the supporting country.
  • Mentoring and training of colleagues and contribute to team development.
  • Perform other tasks as assigned by Line Manager.

Minimum Requirements:
Experience:

  • Bachelor’s degree in HR/Business Administration or related field
  • Minimum 4 years’ experience in HR Services (or similar service providing organizations)
  • 1+ years’ experience with SAP, WorkDay, Success Factors or other Workforce System
  • Experience with ticketing management systems
  • Work experience in virtual/remote teams is a plus
  • Proficiency in use of Microsoft Office; advanced Excel skills is an advantage

Languages:

  • Proficiency in English & Japanese, spoken and written (to support the respective country)
  • Fluency in an additional regional language is a plus

Why Novartis:

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve

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