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Business Operations Specialist

Salary undisclosed

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About Antbuildz.com

Antbuildz.com is the leading B2B equipment rental platform in South East Asia, revolutionizing the rental industry by connecting the right equipment to the right users effortlessly. As the largest player in the market, we are committed to creating the most efficient and sustainable rental ecosystem. Our team, comprised of passionate entrepreneurs supported by visionary investors, is dedicated to making a lasting impact on the B2B industry. Antbuildz.com has experienced rapid growth since its inception, and we are now on the lookout for dynamic individuals to join our team and contribute to transforming the landscape of B2B rental. Explore more about us at antbuildz.com.

What we seek:

Are you passionate about the dynamic world of startups and technology? Are you a highly organized, energetic individual with a knack for problem-solving? If so, Antbuildz.com is seeking a dedicated Business Operation Specialist to join our team. This role is pivotal in driving the success of our platform through effective management of day-to-day rental operations and user support.

Responsibilities:

  • Manage and oversee the day-to-day operations of our platform rental services, ensuring seamless functionality and optimal user satisfaction.
  • Oversee daily rental transactions, guaranteeing accuracy in system documentation and adherence to technical specifications.
  • Coordinate throughout the entire rental process, from reservations to delivery, addressing rental issues, and ensuring smooth collection procedures.
  • Cultivate and nurture relationships with potential users and partners to increase the lifetime value of our platform.
  • Assist the Head of Department in compiling and tracking performance Key Performance Indicators (KPIs) on a weekly basis, providing insights for continuous improvement.
  • Provide prompt and efficient technical assistance to users, contributing to a positive customer success experience and resolving any technical issues promptly.
  • Drive initiatives to optimize and automate the rental operational process, enhancing efficiency and improving the overall user experience.

Requirements:

  • Deep passion for start-up culture and technology.
  • High energy, organizational prowess, independence, and quick learning ability.
  • Possess an innate curiosity and a desire to unravel and comprehend problem statements, regardless of their complexity.
  • Self-motivated and capable of working autonomously in a dynamic environment with minimal instruction.
  • Excellent communication, writing, and presentation skills. Chinese speaking is a bonus.
  • Candidate with min. 2 years of relevant experience are preferred. Experience in the construction or B2B field will certainly catch our attention!
  • If you're ready to be part of a dynamic team and make a significant impact, apply now and be a key player in our exciting startup journey!