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Level 1 or Level 2 Support- .NET/ Angular- Urgent

  • Full Time, onsite
  • Virtual Calibre - A Japan System Techniques Company
  • Kuala Lumpur, Malaysia
Salary undisclosed

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Company Description

Client- Oil and Gas

Location: KLCC

Tenure: 1 year- On long term renewable/ possible conversion to Permanent

Responsibilities:

1.Technical Support:

· Provide L2 or L3 support to users experiencing software issues.

· Troubleshoot and diagnose problems and provide solutions or escalate issues as necessary.

· Respond to support requests in a timely and professional manner.

2. User Assistance:

· Provide guidance and training to users on how to effectively use the software.

· Create and maintain user documentation and support materials.

3.Issue Resolution:

· Track and document all support requests and resolutions using a ticketing system.

· Work with development teams and IT Service Desk to identify and resolve software defects.

· Ensure that recurring issues are addressed and prevented in future software releases.

4. Communication:

· Communicate effectively with users to understand their needs and provide appropriate solutions.

· Keep users informed about the status of their support requests and any planned maintenance or updates.

5. Continuous Improvement:

· Identify opportunities to improve support processes and enhance user satisfaction.

· Participate in regular reviews of support activities and performance metrics.

· Stay current with new software features and updates to provide informed support.

6. Documentation and reporting:

· Maintain accurate records of support requests and resolutions.

· Prepare reports on support activities, including common issues and resolution times.

Provide feedback to development teams on user issues and software performance