Level 1 or Level 2 Support- .NET/ Angular- Urgent
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Company Description
Client- Oil and Gas
Location: KLCC
Tenure: 1 year- On long term renewable/ possible conversion to Permanent
Responsibilities:
1.Technical Support:
· Provide L2 or L3 support to users experiencing software issues.
· Troubleshoot and diagnose problems and provide solutions or escalate issues as necessary.
· Respond to support requests in a timely and professional manner.
2. User Assistance:
· Provide guidance and training to users on how to effectively use the software.
· Create and maintain user documentation and support materials.
3.Issue Resolution:
· Track and document all support requests and resolutions using a ticketing system.
· Work with development teams and IT Service Desk to identify and resolve software defects.
· Ensure that recurring issues are addressed and prevented in future software releases.
4. Communication:
· Communicate effectively with users to understand their needs and provide appropriate solutions.
· Keep users informed about the status of their support requests and any planned maintenance or updates.
5. Continuous Improvement:
· Identify opportunities to improve support processes and enhance user satisfaction.
· Participate in regular reviews of support activities and performance metrics.
· Stay current with new software features and updates to provide informed support.
6. Documentation and reporting:
· Maintain accurate records of support requests and resolutions.
· Prepare reports on support activities, including common issues and resolution times.
Provide feedback to development teams on user issues and software performance