Service Desk Specialist - Level 1
Salary undisclosed
Apply on
Original
Simplified
The Opportunity
Calling out a Service Desk Specialist for a famous insurance company based in Australia! Our client is a leading insurance group that has been managing workers' insurance and injured , workers' compensation claims in Australia for 110 years. Currently, they are looking for a Service Desk Specialist, you will become a crucial part of an interesting project dof insurance claims management system for AU client.
Key Responsibilities
Calling out a Service Desk Specialist for a famous insurance company based in Australia! Our client is a leading insurance group that has been managing workers' insurance and injured , workers' compensation claims in Australia for 110 years. Currently, they are looking for a Service Desk Specialist, you will become a crucial part of an interesting project dof insurance claims management system for AU client.
Key Responsibilities
- Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
- Resolve as many user-reported problems as expertise permits using available tools and strictly following procedures and policies for the handling of support cases.
- Courteously obtain and convey concise problem information for external and internal service personnel.
- Escalate problems as appropriate following Service Desk procedures.
- Act as a liaison between customers and internal support staff to assure accurate problem interpretation.
- Maintain communications with customers during the problem resolution process.
- Must be a graduate of Information Technology / Computer Science / similar course
- Knowledge and experience in ITIL.
- Knowledge and experienced in troubleshooting for the following application or system:
- Active Directory and Azure AD
- Microsoft 365 Admin Center / Microsoft Entra, MS Windows 10 / 11, MS Office applications 2016 / Office 365
- Exchange Online and On-premises, SharePoint Online, Microsoft Teams
- Citrix
- Internet browsers
- File backup and restoration
- DOS Commands
- VPN (ZScale)
- We are experts in international talent partnering. This means that you will be a trusted member of the ASW family, and get access to our great benefits, plus you also get to work directly with one of clients.
- In our unique English-speaking environment, you can practice and enhance your English with peers and international client teams based in either Australia, UK, US or NZ.
- Get global access to Learning & Development programs.
- Great work-life balance.
- Competitive remuneration.
- Excellent medical benefits.
- Great Paid Leave entitlements.
- Company parties/events, future travel opportunities and other exciting activities.
- Ongoing career opportunities.
- To find out what our people say about working at ASW, visit: https://aswhiteglobal.com/careers/
Similar Jobs