Junior Customer Success Associate (SaaS)
Salary undisclosed
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Responsibilities
- Develop technical knowledge of our software
- Solve technical challenges and issues of our customers via our ticketing system independently or through collaborations with our solutions consultant
- Partner with our customers to effectively resolve issues/ troubleshoot through chat, email and video calls
- Answer how-to questions and help customers navigate our software after go-live
- Conduct training sessions
- Advise clients on issues, system configuration and new feature adoption
Qualifications
- You have strong communication skills, in addition to presenting complex issues in a structured way
- You have an affinity for technology
- You find creative problem solving fulfilling & challenging
- You are self-motivated & eager to learn
- Customer support experience in technical product support for softwares is a bonus
- Experience in the HR or tech industry is a bonus
- Chinese speaking is a bonus
Your Learnings
- The opportunity to dive into the HR world of various enterprise companies
- Customer communication
- Use of state of the art software to facilitate our internal and external processes (like Teams, Freshdesk, Hubspot)
- Independent, solution oriented work in a dynamic and intercultural environment
- Opportunity to have a lasting impact on the growth and development of Customer Success and TalearnX
- Expansion of your personal and professional network with key players in the HR market
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