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Junior Customer Success Associate (SaaS)

Salary undisclosed

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Responsibilities

  • Develop technical knowledge of our software
  • Solve technical challenges and issues of our customers via our ticketing system independently or through collaborations with our solutions consultant
  • Partner with our customers to effectively resolve issues/ troubleshoot through chat, email and video calls
  • Answer how-to questions and help customers navigate our software after go-live
  • Conduct training sessions
  • Advise clients on issues, system configuration and new feature adoption

Qualifications

  • You have strong communication skills, in addition to presenting complex issues in a structured way
  • You have an affinity for technology
  • You find creative problem solving fulfilling & challenging
  • You are self-motivated & eager to learn
  • Customer support experience in technical product support for softwares is a bonus
  • Experience in the HR or tech industry is a bonus
  • Chinese speaking is a bonus

Your Learnings

  • The opportunity to dive into the HR world of various enterprise companies
  • Customer communication
  • Use of state of the art software to facilitate our internal and external processes (like Teams, Freshdesk, Hubspot)
  • Independent, solution oriented work in a dynamic and intercultural environment
  • Opportunity to have a lasting impact on the growth and development of Customer Success and TalearnX
  • Expansion of your personal and professional network with key players in the HR market