Responding to WhatsApp Inquiries- Promptly handle incoming inquiries from customers via WhatsApp.
- Provide accurate information regarding product availability, pricing, and services.
- Address customer concerns, resolve queries, and maintain professional communication at all times.
Preparation of Quotations- Prepare and send accurate quotations based on customer requests and company pricing policies.
- Follow up on quotations to secure orders and close sales.
Processing Sales Orders- Accurately process incoming sales orders, ensuring all details such as product specifications, quantities, and delivery instructions are correct.
- Coordinate with relevant departments (e.g., warehouse, delivery team) to ensure timely fulfillment of orders.
Printing Barcodes- Generate and print barcodes for products for sample displayed in retail in various format.
Processing Bills and Invoices- Prepare and issue accurate invoices to customers upon confirmation of sales.
- Ensure timely processing of bills, keeping track of due payments, and following up with customers for payment collections.
Liaising with Customer Requests- Manage and fulfill customer-specific requests, including special orders, delivery instructions, or product customizations.
- Ensure clear communication with customers and maintain high levels of customer satisfaction.
Stock Monitoring and Updates- Assist in monitoring stock levels to ensure product availability for customer orders.
- Inform customers promptly of any stock shortages or backorders.
Sales Reporting and Updates- Prepare daily/weekly sales reports, summarizing orders processed, revenue generated, and any key trends observed.
- Update the sales team or management on progress and any customer feedback.
Assisting with Other Administrative Tasks- Support general administrative functions such as data entry, filing, and assisting other departments when necessary.
- Maintain a clean and organized office environment.
Educational Background- Minimum Sijil Pelajaran Malaysia (SPM) or equivalent.
- Diploma or higher qualifications in Business Administration, Sales, Marketing, or related fields is an added advantage.
Experience- At least 1-2 years of experience in a sales or administrative role is preferred.
- Experience in customer service, order processing, and handling quotations will be beneficial.
- Fresh graduates with relevant internship experience are also encouraged to apply.
Skills- Proficient in Microsoft Office (Word, Excel, PowerPoint) and other office-related software.
- Familiarity with AUTOCOUNT SYSTEM IS a plus.
- Able to handle WhatsApp Business for customer inquiries professionally.
- Good typing skills and attention to detail when preparing quotations, processing orders, and handling invoices.
Communication Skills- Good written and verbal communication skills in English and Malay.
- Strong customer service skills and ability to handle inquiries, requests, and complaints in a friendly and professional manner.
Organizational Skills- Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines efficiently.
- Attention to detail in preparing and checking documents (quotations, sales orders, invoices).
Teamwork and Multitasking- Ability to work collaboratively in a team environment and provide support across different departments when needed.
- Multitasking capabilities to manage sales, administrative duties, and customer relations simultaneously.
Problem Solving- Strong problem-solving skills to handle customer queries, complaints, or order discrepancies effectively.
Attitude and Professionalism- A positive attitude, friendly demeanor, and willingness to go the extra mile to ensure customer satisfaction.
- Professional in handling confidential information, especially related to billing and orders.
Adaptability
