Account Manager (KL, Malaysia)

About the role

This is a highly teamwork-based role, you will be a part of the new merchant acquisition team, working closely with the Sales & Onboarding teams to drive the clientele growth at the forefront of the business.

As Account Manager, you will play a vital role as a strategic business partner for our F&B business merchants, with a strong focus on driving revenue growth for both our merchants and the company.

What you will do

• Strategise and manage a portfolio of merchants with the objective to grow overall revenue through increasing the usage of existing products and upselling of new products
• Establish close relationships with merchants to gain an insightful understanding of their business, identify their unique qualities and challenges to develop GMV growth strategies
• Manage and gain insights of merchants’ performance, identify gaps or opportunities, optimise their Oddle Shop to grow their sales in their first 90 days
• Engage and consult merchants periodically to conduct performance/business reviews to provide insights and recommendations to grow their revenue
• Market and cross-sell company's new products/services of our new business verticals, as well as improve new product adoption
• Protect revenue lost by reducing churn, and grow new revenue by getting key merchants onboard with our marketing campaigns and/or other company-wide initiatives
• Periodically review engagement strategies, keep abreast of internal product offerings and knowledge as well as those of competitors

Who we're looking for

• 3-4 years experience in account management or other client relationship management roles, preferably within the Tech/eCommerce industry and in a fast-paced setting
• Building rapport and relationships with clients is your forte, you're able to connect with people naturally and genuinely
• Demonstrate a solid grasp of the F&B landscape and technology in Malaysia, exposure to F&B industry is a plus
• Possess a robust business acumen, capable of serving as a valued business partner to clients and driving their growth through Oddle's solutions
• Excellent communication and relationship building skills
• Display strong analytical thinking skills, enabling the analysis of business insights and identification of growth opportunities
• Embrace a merchant-centric mindset, consistently going above and beyond to impact our merchants' businesses and the F&B industry
• Take pride in your work and demonstrate a strong sense of ownership
• Able to manage multiple stakeholders effectively and thrive in a collaborative team environment
• An entrepreneurial spirit who is self-started, resourceful, able to drive actions and inspire people around them
• Only Malaysians shall apply for the role as the company is unable to sponsor work visa for overseas candidate

If you are driven and looking for tremendous growth opportunities and want to grow with us, we would love to speak with you soon!