Product Owner

Responsible to lead and manage the new initiative, enhancement and projects that contributes towards the overall development roadmap for the digital banking platform or product enablement for products and/or services. The role entails delivering projects including planning, development, implementing, training, testing and production support within stipulated SLA

Responsibilities

• Accountability for the delivery of all product roadmap and related capabilities for functions assigned
• Strong analytical and product management skills needed, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
• Prepare user requirements, push the boundaries, and work with the customer experience team to think outside the box in delivering best in class customer experience
• Have an eye for detail and risks and enable proactive identification, communication, escalation and management of project risks as needed
• Participate in product test plan preparation and test cases
• Work with the design team, internal stakeholders in detailing a complete end to end flow that is fully digital and seamless to customers
• Considers all negative cases and failovers and provides a solution that is elegant and considers customer at the center
• Keep customer at the center of the solution design process
• Work with the technology team to ensure the technology solutions meet the requirements and are scalable and extensible across all Digital Banking channels and product
• Ensure Digital Banking meets the business objectives and service level goals by delivering quality projects on time and budget.
• Champion and evangelize the Mobile Banking roadmap and delivery both internally and externally

Qualifications

• 4+ years in a BA role, product management in digital space preferably in financial services sector but not essential
• Have working knowledge in digital banking, familiar with internet banking and mobile application will be an advantage
• Experience in both agile and waterfall software development techniques
• Excellent problem solving and analytical skills
• Excellent communication and interpersonal skills
• Excellent knowledge of Microsoft Office
• Preparation of User Stories / Business Requirements Definition
• Design Thinking skills preferred
• Customer oriented centric
• Outstanding communication and interpersonal abilities
• Able to empathize with customers’ need to be able to re-imagine the user journeys