Retail Store Manager - Klang Valley

MAX Fashion looking for Store Manager to be based at Klang Valley (KL and Selangor area)

This position is open to MALAYSIANS ONLY.

Customer Focus

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Provide customer satisfaction by delivering exceptional customer service
• Never say “No” to customer

Sales and Commercial Profit

• Achieve the revenue targets for the store
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed store sales targets
• Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations
• Interpret and act on operational profit and sales reports generated through finance and focus on improving under-performing areas
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
• To be well versed with the P&L of the store