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Merchant Relationship Manager

Salary undisclosed

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The role will be responsible to work with CFS, Merchant team to acquiring new merchant and to grow merchant sales from different channel within the assigned portfolio.

This includes:

  • Focus on merchant account acquisition, bring in New-To-Bank (NTB) merchant account to increase the none-GE merchant segment.
  • Manage an assigned merchant portfolio by building good merchant relationship and prevent attrition.
  • Work with Card Usage Team on marketing promotion by solicit marketing offers.
  • Involve in Bank’s on-going project initiative for new business channel or system enhancement.
  • Involve in Bank’s on-going compliance activities like Merchant High-risk review, Third Party Service Provider Review, merchant site-visit.

Job Qualifications

Having a merchant background is an advantage; at least 5 years of experience in Account/ Client Management, Business Development or Partnership.

  • Good stakeholder and team player to achieve outstanding results.
  • Excellent communication, negotiation and presentation skills. Comfortable with middle to senior-level negotiations.
  • Ability to derive and convey actionable insights from data and research.
  • Enthusiastic and effective problem solver.
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