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Banking Customer Service Advisor

Salary undisclosed

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Position: Customer Service (Banking) - English speaker

Location: Kuala Lumpur; accessible by public transport

Work mode: Hybrid after 6 months depending on performance

Working hours: 24/7 rotational shift

Salary: RM3,000 - RM3,800 (basic) + RM300 - RM450 (night shift allowance) + RM200 (fixed allowance after training completed)

Requirements:

- SPM and above

- Fresh graduates in Degree/Diploma welcomed to apply

- Able to speak, read and write in good English and Malay

- Experience in customer service is good to have

- Credit in SPM if it is highest academic qualification

Responsibilities:

- Address and resolve customer inquiries promptly and professionally through phone

- Provide accurate information and solutions to customer issues, ensuring a high level of satisfaction.

- Maintain detailed records of customer interactions and follow up to ensure resolution.