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IT Support - HelpDesk (level 1)

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Job Title: IT Support Level 1

Location: Kuala Lumpur, Malaysia

Hiring Firm: We Plus Asia (IT Consulting)

About Us:

We Plus Asia is a dynamic IT consulting firm specializing in providing top-tier tech talent to businesses across various industries. We are currently seeking an IT Support Level 1 professional to join our team, supporting an international insurance company based in Kuala Lumpur. This is an excellent opportunity to work in a global, fast-paced environment, providing crucial technical support to ensure smooth business operations.

Key Responsibilities:

- Provide first-line support to internal users, resolving IT-related issues and incidents.

- Troubleshoot hardware, software, and network-related problems efficiently.

- Respond to support requests via phone, email, or ticketing system in a timely manner.

- Assist in setting up and configuring new systems, applications, and user accounts.

- Escalate unresolved issues to higher-level support when necessary, following established protocols.

- Perform routine maintenance and monitoring of systems to ensure optimal performance.

- Document technical issues and solutions in a knowledge base for future reference.

- Provide guidance and support for basic user training when required.

Required Skills & Qualifications:

- 1-3 years of experience in IT support, helpdesk, or similar roles.

- Strong knowledge of Windows operating systems and MS Office suite.

- Familiarity with Active Directory, user account management, and basic network troubleshooting.

- Experience with hardware troubleshooting (PCs, printers, etc.).

- Basic knowledge of email systems (Exchange or similar).

- Excellent communication skills with a customer-focused approach.

- Ability to work in a fast-paced, multi-tasking environment and handle high-pressure situations.

Preferred Skills:

- Experience in a multinational or insurance company environment.

- Familiarity with IT ticketing systems (e.g., Jira, ServiceNow).

- Knowledge of ITIL practices and principles.

- Fluency in English (spoken and written); proficiency in additional languages is a plus.

Work Environment:

- Hybrid work model: Office.

- Location: Kuala Lumpur, Malaysia.