Customer Service Executive

Job purpose:

We are looking for a talented and competitive personnel that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.

RESPONSIBILITIES:

• Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Routing qualified opportunities to the appropriate sales executives for further development and closure.
• Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
• Identify risks associated with different approaches of business process change in order fulfilment processes.
• Implement business process improvement solutions to achieve effectiveness in customer service operations.
• Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ enquiries such as delivery schedules, quotations etc. promptly.
• Resolve customer complaints by being the focal person in driving for solutions.
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
• Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
• Ensure internal and external customers are serviced promptly, respectfully and accurately.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Demonstrate a positive and flexible approach to changing business priorities.
• Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
• Support Reporting Manager and management on monthly report submission preparation

REQUIREMENTS:

• Diploma/Degree in any discipline with at least 2 years in indoor sales experience.
• Proficient in Microsoft office application especially in MS Excel and MS Words
• Customer-oriented with a pleasant personality.
• Good communication, analytical and problem-solving skills.
• Fluent in English in both written and spoken.
• Pleasant personality with initiative and customer-oriented.
• Disciplined, hardworking and able to perform under pressure.
• Detail oriented, resourceful and ability to work independently.