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Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
As Guest Service Agent (Concierge), We Rely On You
Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.
As Guest Service Agent (Concierge), We Rely On You
- Welcoming Guests: Greet guests warmly upon their arrival and confirm their reservations.
- Assisting with Inquiries: Act as the main point of reference for guests needing assistance or information about the hotel and local area.
- Providing Recommendations: Suggest activities, restaurants, and attractions based on guests’ preferences.
- Arranging Services: Coordinate transportation, make restaurant reservations, book tours, and arrange other services as requested by guests.
- Handling Complaints: Address and resolve any guest complaints or issues promptly and professionally.
- Managing Requests: Ensure all guest requests are fulfilled to enhance their stay.
- Maintaining Knowledge: Stay informed about the hotel’s services, facilities, and local attractions to provide accurate information.
- Monitoring Security: Keep an eye on the entrance and monitor who comes in and out of the hotel to ensure safety.
- Diploma in Tourism/ Hospitality/ Hotel Management.
- Proficient in oral and written English and Malay.
- Familiarity with using hotel property Management Systems (PMS) OPERA will be an added advantage.
- Minimum of 1 year as guest service personnel in a service industry.
- Pleasant, effective social skills, and versatile.
- Willing to work in shift.
- Familiarity with local attractions, restaurants, and services to provide accurate recommendations.
- Fresh graduates are encouraged to apply.
- Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.
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