Customer Service Officer
Salary undisclosed
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Job Responsibility
- Promote excellent customer service and ensure satisfaction is delivered consistently.
- Build a strong relationship with customer.
- Communicate and follow-up with customer on the status of their shipments or deliveries.
- To take charge of problem-solving activities in relations to quality failure.
- Complete bookings with carriers and submission of shipping instructions with great accuracy.
- Monitor of shipping costs to stay competitive and negotiate rates with freight and insurance suppliers as required.
- Comply with companyâs standard operating procedure (SOP) and quality policy.
- Communicate with superior to improve department processes.
- Understand individual's processes and Key Performance Indicators (KPIs).- Perform any other tasks as and when assigned by the superior.  Â
- Candidate must possess at least SPM/Diploma/Advanced/Graduate Diploma in Logistic/Transportation or equivalent.
- Preferably specialized in Logistics/Supply Chain or equivalent.
- 2-3 years or more years of experience in International Shipping line, Logistics, Customs & Transportation.
- Multi-language will be added advantage.
- Proficiency in Microsoft Office.
- Ability to work independently and under pressure in a fast-moving environment.
- Able to work as a team player, pro-active, self-motivated and high sense of responsibility.
- Good interpersonal, communication and analytical skills.
- Positive attitude, organized, and able to prioritize tasks.
- New Fresh Graduates of Logistics young and talented for min 2 years working bonding - will be given full support and coaching - are welcome to apply.
- EPF/SOCSO/EIS
- Annual leave
- Medical insurance
- Bonus depending on Company and Individual performance
- Team building
- Company trip
- Company annual dinner
- Birthday celebration
- Fun seasonal celebration
- Outstanding career growth & professional development opportunities
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