E-commerce Assistant Manager/ Manager

KEY DUTIES / RESPONSIBILITIES:

• Develop and execute a comprehensive e-commerce sales & marketing strategy to drive rapid, profitable growth within the context of the brand, achieving sales and margin objectives.
• Monitor e-commerce marketing and editorial calendar aligned with the brand’s business and merchandise strategy for paid search, display, email, social, affiliate and all other online channels to profitably acquire new customers.
• Responsible on monitoring daily operations or executions including stock management, merchandising, web content, price, sales analysis and fulfilment.
• Identify ways to continuously optimize customers’ digital experience: determine the ideal format and features of the website using a data driven approach combined with customer insights, recommending and overseeing execution of all appropriate and necessary site enhancements.
• Create and lead web developer on website roadmaps and customer journey profiles based on customer personas, developing a formal process for UX / usability testing.
• Develop wireframes and mock layouts for company websites; partnering with product management and marketing to maximize clarity of content and ease of navigation for customers.
• Analyse and assess the effectiveness of the website and all e-commerce marketing efforts. Define metrics and KPIs and provide regular analysis & performance reports of online performance to Management.
• Supervise all e-commerce and web related projects and initiatives.
• Collaborate with other brand & marketing teams to develop integrated campaigns through all digital channels and deliver comprehensive suite of digital customer engagement solutions beginning from marketing and moving into sales and e-commerce.
• Network with our external technology and business partners to research new technology products for e-commerce and website builds; provide recommendations to management.
• Work closely with e-commerce service providers and partners for driving company products on third party marketplaces.
• Prepare annual budgets, provide ongoing results analysis and forecasting, and drive prioritization of investments through quantitative business justification.
• Performs other related duties and assignments as required.

JOB REQUIREMENTS:

• Candidate must possess at least a Bachelor’s Degree, Diploma, Advanced/Higher/Graduate Diploma, in Marketing or equivalent.
• At least 3 years and above of working experience in the related field is required for this position.
• Strong written and spoken English and Bahasa Malaysia. Ability to speak Mandarin is an added advantage.
• Highly creative and full of ideas, with passion for excellence.
• Proactive and resourceful in problem solving.
• Great team player with strong interpersonal and leadership skills.
• Able to multi-task and work under pressure to meet tight deadlines.
• Ability to think and act independently with minimal supervision, adapt to changes, escalate urgent issues with recommended resolutions when necessary.
• Demonstrate strong understanding of e-commerce digital platform with familiarity of market trends and developments
• Knowledge of e-commerce business models on marketplace/Shopify website, operations and technology.
• Experience in the customer service field is preferable.
• Strong attention to detail and the ability to ensure consistency of customer messaging across all marketing channels.
• Possess own vehicle and willing to travel.