Apply on
Original
Simplified
Description
Malaysia
Job
Transaction Banking
Organization
MAL TranBkg - Cash Management
Schedule
Permanent
Full-time
Job Posting
11-Sep-2024, 11:22:20 AM
- Provide pre-sales support to Cash Sales team for complex products solutioning including H2H, API, File Integrations as well for RFP presentations.
- Perform integration of all cash deals by working closely with client and their IT team to ensure success roll out of services/products.
- Implement using a structured project management plan to ensure solutions are delivered on time and within SLA.
- Manage in-country implementation in cooperation with regional implementation team from Headoffice in Singapore.
- Drive process improvement and initiatives which can help enhance the implementation service delivery, or/and enhance the operational/support handling.
- Support the business units such as conducting of product information sharing session with branches, operational improvement and external training to customers.
- Organize and participate in department events/initiatives.
- Partner with Product and Channel to provide customer feedback on product related services issues to feed into product development roadmaps.
- Strong working experience in customer support, banking operations and systems preferably with technical knowledge.
- At least 5 years’ of working experience in Transaction Banking or related Banking experience is essential.
- Ability to interact with customer across all levels – junior level to senior management.
- Strong customer centric mindset
- Excellent proficiency in English.
- Ability to lead the discussion with senior management in achieving the desired outcome;
- Strong communication skills, proactive, team player, good inter-personal skills, etc.
Malaysia
Job
Transaction Banking
Organization
MAL TranBkg - Cash Management
Schedule
Permanent
Full-time
Job Posting
11-Sep-2024, 11:22:20 AM
Similar Jobs