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Manager, Implementation

Salary undisclosed

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Description

  • Provide pre-sales support to Cash Sales team for complex products solutioning including H2H, API, File Integrations as well for RFP presentations.
  • Perform integration of all cash deals by working closely with client and their IT team to ensure success roll out of services/products.
  • Implement using a structured project management plan to ensure solutions are delivered on time and within SLA.
  • Manage in-country implementation in cooperation with regional implementation team from Headoffice in Singapore.
  • Drive process improvement and initiatives which can help enhance the implementation service delivery, or/and enhance the operational/support handling.
  • Support the business units such as conducting of product information sharing session with branches, operational improvement and external training to customers.
  • Organize and participate in department events/initiatives.
  • Partner with Product and Channel to provide customer feedback on product related services issues to feed into product development roadmaps.

Job Qualifications

  • Strong working experience in customer support, banking operations and systems preferably with technical knowledge.
  • At least 5 years’ of working experience in Transaction Banking or related Banking experience is essential.
  • Ability to interact with customer across all levels – junior level to senior management.
  • Strong customer centric mindset
  • Excellent proficiency in English.
  • Ability to lead the discussion with senior management in achieving the desired outcome;
  • Strong communication skills, proactive, team player, good inter-personal skills, etc.

Primary Location

Malaysia

Job

Transaction Banking

Organization

MAL TranBkg - Cash Management

Schedule

Permanent

Full-time

Job Posting

11-Sep-2024, 11:22:20 AM