Customer Service Supervisor - SeaMoney SG SPL
Salary undisclosed
Apply on
Original
Simplified
Job Description
- Manage a team of customer service agents, and provide leadership, guidance, and support as needed.
- Ensure that all customer inquiries and complaints are handled in a timely and satisfactory manner, and that performance metrics, including customer satisfaction, first contact resolution, and response time, are met or exceeded.
- Develop and implement training and development programs to ensure that customer service agents have the knowledge and skills necessary to provide high-quality customer service.
- Monitor and evaluate customer service interactions to identify areas for improvement, and provide feedback and coaching to agents as needed.
- Collaborate with cross-functional teams, including operations and quality assurance, to resolve customer issues and improve products, services, and processes.
- Ensure that customer records and logs are accurate and complete.
- Stay up-to-date with product and service knowledge, and participate in training and development activities as required.
- Bachelor's degree in a related field or equivalent work experience.
- 3+ years of experience in customer service, preferably in a contact center environment, with at least 1 year in a supervisory role.
- Strong communication and leadership skills, with the ability to effectively manage and motivate a team.
- Strong customer service skills, with a proven ability to resolve customer issues in a timely and satisfactory manner.
- Excellent problem-solving and critical-thinking skills, with a demonstrated ability to identify customer needs and provide effective solutions.
- Ability to work independently and as part of a team.
- Familiarity with customer service software and tools, such as Zendesk or Salesforce, is preferred.
- Availability to work flexible hours, including evenings and weekends, as required
Similar Jobs
