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Company Description
Accomy is a leading travel reservation platform that allows users to easily discover and book destinations for their journeys. With a user-friendly interface and seamless booking process, Accomy aims to elevate the travel experience. Whether you're planning a vacation or a business trip, your perfect gateway is just a tap away. Start exploring today!
Role Description
This is a full-time on-site role for a Customer Service Specialist located in Malaysia. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and maintaining phone etiquette. They will also play a crucial role in delivering excellent customer service and enhancing the overall customer experience.
Qualifications
- Customer Support, Customer Service, and Customer Experience skills
- Ability to provide excellent phone etiquette
- Strong problem-solving and communication skills
- Ability to handle customer complaints and resolve issues
- Attention to detail and ability to multitask
- Experience in the travel or hospitality industry is a plus
- Able to handle shift work (including weekends)
- Fluency in English and Mandarin is a must. Additional fluency in other languages in a plus