Customer Service Representative (Mandarin Speaker)中文客服

Join Our Team at Startek Malaysia!

Key Responsibilities:

• Assist Customers: Handle incoming calls and address customer inquiries with professionalism.
• Follow-Up Calls: Make follow-up and update calls to ensure customer satisfaction.
• Issue Resolution: Resolve customer issues quickly and effectively.
• Record Keeping: Maintain detailed records of customer interactions.

Qualifications:

• Minimum SPM Qualification: At least SPM qualification is required.
• Excellent Communication Skills: Clear and effective communication is essential.
• Problem-Solving Abilities: Strong skills in identifying and resolving issues.
• Customer Service Experience: Experience is a bonus, but not required.
• Language Skills: Ability to read in Traditional Mandarin due to serving the overseas market.

Working Hours:

• Shift Work: Must be willing to work in shifts.

Benefits:

• Comprehensive paid training
• Career development opportunities
• Competitive salary package
• Night shift allowance
• Free shuttle service (provided to and from hotspot areas)
• Short-term free accommodation
• Joining bonus
• Various company celebrations and entertainment activities

We’re excited to welcome you to our team to help us enhance customer interactions at Startek Malaysia!

加入 Startek Malaysia 团队！

主要职责：

• 接听来电： 协助客户解决问题，提供专业服务。
• 拨打电话： 进行跟进和更新，确保客户满意。
• 解决问题： 快速有效地解决客户问题。
• 记录信息： 详细记录客户互动信息。

任职资格：

• 最低学历： 需至少具备 SPM 学历。
• 良好的沟通技巧： 清晰有效的沟通至关重要。
• 客户服务经验： 有经验者优先，但不是必须的。
• 语言能力： 需具备阅读繁体中文的能力，以服务海外市场。

上班时间：

• 轮班制： 需接受轮班工作安排。

福利待遇：

• 完善的带薪培训
• 职业发展空间
• 具有竞争力的薪资待遇
• 夜班津贴
• 免费接驳车服务（仅提供与热点地区）
• 短期免费住宿
• 加入奖金
• 各种公司庆祝活动和娱乐活动

我们期待您加入我们的团队，在 Startek Malaysia 提升我们的客户互动体验！